Please use the following toll-free phone number to reach Product Support:
+1-877-371-2817
You will be asked to provide your personal PIN. To locate your PIN, login to My Support then click the drop down arrow by your username, select ‘Manage Profile’ and then ‘My Profile’.
For any login/access issues, please email customercare-gov@genesys.com. Do not open new Support Cases or report admin issues using email; please submit new Support and Admin Cases through My Support.